Privacy Policy

Information We Collect

• Contact information (name, phone number)
• Property data (address, home details)
• Water bill data (usage, billing amounts)
• Usage data (quiz responses, diagnostic inputs)
• Session data (IP address, browser type, referring URL)

How We Use Your Information

• Generate your personalized water bill audit
• Connect you with a licensed plumber at Monkey Wrench Plumbing
• Send you your audit results and follow-up information by email
• Improve the accuracy and performance of this tool
• Comply with applicable law and regulatory requirements

Information We Share

• Monkey Wrench Plumbing — your plumbing service provider
• ServiceTitan — field service management software used by Monkey Wrench Plumbing
• Resend — transactional email delivery service
• Google Analytics — website analytics
• Plausible — privacy-focused website analytics

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

Your Opt-Out Rights

You may withdraw your consent to be contacted at any time. To stop receiving calls, texts, or emails from Monkey Wrench Plumbing, visit our opt-out page. Requests are processed within two business days.

Data Retention

We retain your personal information for up to 24 months from the date of collection to support audit history, warranty follow-ups, and regulatory compliance. Personally identifiable information is deleted after that period unless you have an active service relationship with Monkey Wrench Plumbing.

Security

Personal data stored in our database is encrypted at rest using AES-256-GCM. All data transmitted between your browser and our servers is protected by HTTPS (TLS 1.2 or higher). We conduct periodic security reviews and follow industry-standard practices to protect your information.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights under Nevada NRS 603A, please contact us: